1. Order Processing

Most in-stock orders are processed within 1–3 business days after payment authorization.

Processing time is separate from carrier transit time.

2. Shipping Methods and Charges

Available shipping methods and applicable shipping charges are displayed at checkout before payment is submitted.

3. Estimated Delivery Time

For deliveries within the United States, estimated standard carrier transit is generally 5–12 business days after dispatch.

This estimate does not include the 1–3 business day order-processing period.

4. Fulfillment and Shipping Origin

Orders may be fulfilled through our own operations or appropriate fulfillment partners depending on inventory availability and delivery destination.

Products within the same order may not always originate from the same facility.

5. Tracking

When tracking is available, shipment information is sent to the email address provided at checkout after dispatch.

Please allow approximately 48 hours after a shipping label is created for initial carrier activity to appear.

6. Delivery Delays

Delivery estimates can be affected by carrier operations, weather, transportation disruptions, holidays, destination conditions, or other circumstances affecting delivery.

If tracking has not updated for an extended period or an order is significantly outside the expected delivery range, contact service@yenacva.com with your order number.

7. Lost or Missing Packages

If a shipment appears lost or cannot be located, contact Customer Care so the available tracking and shipment information can be reviewed.

A tracking status marked “Delivered” does not automatically prevent a customer from contacting us about a package that cannot be located.

8. Shipping Address Accuracy

Customers should provide a complete and accurate delivery address at checkout and contact Customer Care promptly if an error is discovered.

Address changes cannot be guaranteed once order processing or shipment preparation has started.

9. Split Shipments

An order containing multiple products may occasionally be divided into separate shipments. Those packages may arrive at different times and may have separate tracking information.

Shipping Support

For delivery or tracking questions, contact service@yenacva.com.