Customer Support

We generally aim to respond to customer inquiries within 1–2 business days.

For Existing Orders

To help us review your request efficiently, please include your order number, the email address used during checkout, a clear description of the request, and relevant photos or videos where appropriate.

Shipping and Tracking

Most in-stock orders are processed within 1–3 business days. For U.S. deliveries, estimated standard carrier transit is generally 5–12 business days after dispatch.

Available shipping methods and applicable shipping charges are shown at checkout before payment is submitted.

When tracking is available, shipment information is sent after dispatch. Please allow approximately 48 hours after label creation for initial carrier activity to appear.

Delayed or Missing Packages

If tracking has not updated for an extended period or an order is significantly outside the estimated delivery range, email us with your order number.

A carrier status marked “Delivered” does not automatically prevent you from contacting us about a package you cannot locate.

Returns

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact Customer Care before sending merchandise.

Do not automatically send returns to the business registration address. If the return is approved, Customer Care will provide the correct return warehouse address and instructions.

Preference-based returns are generally returned at the customer's shipping cost. For a confirmed damaged, defective, incorrect, incomplete, or materially misdescribed item, an appropriate return, replacement, or refund solution will be provided without requiring the customer to bear the reasonable return cost caused by that issue.

Refunds

After an approved return reaches the designated return facility, inspection is normally completed within 5 business days.

If approved after inspection, the refund is issued to the original payment method within 1–3 business days after approval. The payment provider may require additional posting time.

Order Cancellations

Order-change or cancellation requests should be submitted within 12 hours after purchase.

Cancellation or modification cannot be guaranteed once processing, fulfillment, or shipment preparation has started.

Privacy Requests

For access, correction, deletion, or other privacy-related questions, contact service@yenacva.com.