1. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

Contact Customer Care before sending any merchandise.

2. Return Eligibility

For a preference-based return, the item should generally be unused, unaltered, and in its original condition with its original packaging and included components where applicable.

3. How to Request a Return

Email service@yenacva.com and provide your order number, the item involved, the reason for the return, and relevant photos or videos where appropriate.

4. Return Shipping Costs

Preference-based returns: Customers are generally responsible for return shipping when the return is based on a change of mind or another reason not caused by a product or fulfillment issue.

Damaged, defective, incorrect, incomplete, or materially misdescribed items: If the issue is confirmed, YenacVa™ will provide an appropriate replacement, refund, or return solution without requiring the customer to bear the reasonable return shipping cost caused by that issue.

No separate restocking fee is charged for an approved eligible return.

5. Damaged, Defective, Incorrect or Incomplete Items

Please inspect the order after delivery. If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, contact Customer Care as soon as reasonably possible.

Include your order number and relevant photographs or videos so the issue can be reviewed.

6. Return Inspection

After an approved return reaches the designated return facility, we aim to inspect it within 5 business days.

7. Refund Timing

If the return is approved after inspection, the refund will be issued to the original payment method within 1–3 business days after approval.

A bank, card issuer, or payment provider may require additional time before the credit appears. That posting period is separate from our refund-issuance time.

8. Exchanges

Exchange availability depends on available inventory. Contact Customer Care before sending any item so the available resolution can be reviewed.

9. Order Cancellations and Changes

If you need to cancel or change an order, contact service@yenacva.com within 12 hours after purchase.

We will make reasonable efforts to accommodate eligible requests, but cancellation or modification cannot be guaranteed after order processing, fulfillment, shipment preparation, or dispatch has begun.

No separate cancellation fee is charged merely for submitting an eligible cancellation request.